FAQs

Valqoria Help Center

Frequently Asked Questions

Find answers to common questions about orders, sizing, shipping, tracking, returns, exchanges, and shopping with Valqoria.

Need Help?

We want your shopping experience to feel smooth, simple, and reliable. Below are answers to the most common questions customers ask before and after placing an order.

Orders

How do I place an order?
Choose your favorite item, select the color and size, click “Add to Cart,” and proceed to checkout. Once your payment is completed, you will receive an order confirmation email.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed, packed, or shipped, we may not be able to make changes or cancel it.
Why did I not receive an order confirmation email?
Please check your spam or junk folder first. If you still cannot find the confirmation email, contact us with the email address used at checkout so we can help confirm your order.
What should I do if I entered the wrong shipping address?
Please contact us immediately with your order number and the correct shipping address. If the order has already been processed or shipped, we may not be able to update the address.

Sizing & Product Information

How do I choose the right size?
Please check the size chart on each product page before ordering. For the most accurate fit, compare the measurements with a similar item you already own.
Do your items run true to size?
Most items are designed with a comfortable, feminine fit. However, sizing may vary slightly depending on the style, fabric, and silhouette. Please refer to the product-specific size chart for the best guidance.
Will the product color look exactly like the photo?
We try to display product colors as accurately as possible. However, colors may appear slightly different due to lighting, screen settings, and device display differences.
Where can I find product details?
Product details such as fabric, fit, style notes, and care information can be found on each product page. Please review the description carefully before placing your order.

Shipping & Delivery

Where do you ship?
We offer shipping to available destinations shown at checkout. Shipping availability, costs, and delivery options may vary depending on your location.
How long does shipping take?
Orders are usually processed within 1–3 business days. Estimated delivery time is generally 7–15 business days after shipment, depending on your destination, carrier processing, customs clearance, holidays, and other factors beyond our control.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information when available. You can use the tracking link to check the latest delivery updates.
Why is my tracking information not updating?
Tracking information may take a few days to update after the package has been handed to the carrier. If your tracking has not updated for an extended period, please contact us and we will help you check the status.
Will I need to pay customs duties or taxes?
Customs duties, import taxes, VAT, or local fees may apply depending on your country or region. These charges are determined by local customs authorities and are usually the responsibility of the customer unless otherwise stated at checkout.

Returns & Exchanges

Can I return an item?
Eligible items may be returned according to our Returns & Exchanges Policy. Items must usually be unused, unworn, unwashed, undamaged, and returned in their original condition with tags and packaging where applicable.
How do I start a return or exchange?
Please contact us by email with your order number, the item you wish to return or exchange, and the reason for your request. Our support team will provide further instructions.
Can I exchange for a different size or color?
Exchanges may be available depending on item eligibility and stock availability. Please contact us as soon as possible so we can help with the exchange process.
What should I do if I receive a damaged or wrong item?
Please contact us immediately with your order number and clear photos of the item and packaging. We will review the issue and help you find a suitable solution.

Payments & Security

What payment methods do you accept?
Available payment methods will be shown at checkout. Payment options may vary depending on your location and the payment providers available in our store.
Is my payment information secure?
Yes. Our checkout is designed to protect your payment information through secure payment processing. We do not store your full payment card details.
Why was my payment declined?
Payments may be declined due to incorrect card details, bank restrictions, insufficient funds, security checks, or payment provider issues. Please check your information or contact your bank for assistance.

Contact

How can I contact customer support?
You can contact us by email at voskowskycupstid85@outlook.com . Please include your order number if your question is related to an order.
How long does it take to receive a reply?
We usually respond within 24–48 business hours. Response times may be longer during weekends, holidays, or high-volume sale periods.

Still Have Questions?

Our customer support team will be happy to help with sizing, orders, shipping, returns, exchanges, or product details.

Contact Us

Store Address: 9 Rue Marcel Dubourg, 02110, France