Overview

This Privacy Policy describes how Valqoria collects, uses, stores, and discloses personal information when you visit valqoria.shop, place an order, create an account, subscribe to marketing communications, contact customer support, or otherwise interact with our store.

1. Information We Collect

We may collect personal information that you provide directly to us, including your name, email address, billing address, shipping address, phone number, order details, account information, payment-related information, and customer service communications.

We may also collect certain information automatically when you use our website, such as your IP address, browser type, device information, pages viewed, referring website, shopping activity, cart activity, and interactions with our website.

2. How We Use Your Information

We use your personal information to:

• Process, confirm, and fulfill your orders;
• Provide shipping updates, order tracking, returns, exchanges, and refunds;
• Respond to customer service requests and product inquiries;
• Manage your account and shopping experience;
• Process payments and prevent fraudulent transactions;
• Improve our website, products, services, and store performance;
• Send marketing emails or promotional messages when permitted;
• Comply with legal, tax, accounting, security, and regulatory obligations.

3. Legal Bases for Processing

If you are located in the European Economic Area, the United Kingdom, or another region with similar privacy laws, we process your personal information based on legal grounds such as performance of a contract, your consent, our legitimate interests, and compliance with legal obligations.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, analyze traffic, improve performance, support checkout functionality, and provide marketing or advertising features.

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

5. How We Share Your Information

We may share personal information with trusted service providers who help us operate our store and provide services to you, including e-commerce platform providers, payment processors, shipping carriers, fulfillment partners, analytics providers, marketing tools, fraud prevention providers, and customer support services.

We may also disclose information when required by law, to protect our rights, to prevent fraud or security issues, or in connection with a business transaction such as a merger, acquisition, or transfer of assets.

6. Shopify and Third-Party Service Providers

Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell products and services to you. Your information may be processed by Shopify and other service providers that support our store operations, checkout, payments, hosting, analytics, security, and order fulfillment.

7. Payment Information

Payments are processed through secure third-party payment providers. We do not store your full payment card details. Payment information may be processed by payment providers according to their own security and privacy practices.

8. Marketing Communications

If you subscribe to our emails or agree to receive marketing communications, we may send you updates about new arrivals, promotions, offers, and store news. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business records, resolve disputes, prevent fraud, and comply with legal, tax, accounting, or reporting obligations.

10. International Data Transfers

Your personal information may be transferred to, stored, or processed in countries outside your country of residence. When personal information is transferred internationally, we take reasonable steps designed to protect it in accordance with applicable privacy laws.

11. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information;
• Request restriction of certain processing activities;
• Object to certain processing activities;
• Request a copy of your personal information in a portable format;
• Withdraw consent where processing is based on consent;
• Opt out of marketing communications.

To exercise your rights, please contact us using the email address below. We may need to verify your identity before completing your request.

12. U.S. State Privacy Rights

If you are located in a U.S. state with applicable privacy laws, you may have additional rights regarding access, deletion, correction, portability, or opting out of certain data sharing or targeted advertising activities. To submit a privacy request, please contact us by email.

13. Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

14. Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

15. Third-Party Links

Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or operational needs. The updated version will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Email: voskowskycupstid85@outlook.com

Store Address: 9 Rue Marcel Dubourg, 02110, France